Training Terms and Conditions

Training Terms & Conditions

Please find below our training terms and conditions, broken down into relevant sections:

BOOKINGS AND PAYMENTS

PROVISIONAL BOOKINGS

Course places can be reserved provisionally for up to 5 working days provided that you make the reservation at least 20 working days prior to the course commencement. If you do not confirm your reservation (as set out below) within 5 working days of making your reservation, your reservation will be automatically cancelled.

CONFIRMATION OF RESERVATION

To confirm your booking for the course, you must do so at least 10 working days prior to course commencement by completing the booking form and paying, or agreeing to pay, for the course as set out below.

LATE BOOKINGS

Bookings made within 10 working days of course commencement must be paid for, or agreed to be paid for immediately at time of enrolment. Provisional bookings can not be accepted at this time.

PAYMENT

You may pay or agree to pay for the course by cheque (please make cheques payable to Talk To Phoenix) or by bank transfer. For all forms of payment, please include your name, course, course date and location. Talk To Phoenix requires payment in cleared funds 30 days in advance of the course date, unless alternative arrangements have been agreed in advance.

CONFIRMATION OF ENROLMENT BY TALK TO PHOENIX

Once we have received your payment or agreement to pay, we will confirm your reservation.

CANCELLATIONS & TRANSFERS

CANCELLATION

You may cancel a course and be fully refunded of all course fees provided you give Talk To Phoenix at least 20 working days notice prior to the course commencement. After this time period a sliding scale of charges will apply as follows:

NO OF WORKING DAYS NOTICE % OF COURSE FEE PAYABLE
20 – 11 days 50%
10 – 0 days 100%

Delegate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites.

COURSE CONTENT AND MATERIALS

COURSE CONTENT

The course overviews provided by Talk To Phoenix are designed as a guide to what is covered in the course. Whilst we try and stick fairly closely to the overviews, we do not guarantee that every single item listed will be covered in every class, and the instructors are given some flexibility in what they teach based on what they feel will best accommodate the group ability, size and requirements.

COPYRIGHT

All copyright and other intellectual property in all material which we prepare for use prior to or during the course, including online material and course books, shall be and remain vested in us. You cannot duplicate or use any materials given to you for distribution to others by electronic or other means.

        
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